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    呼叫中心是古井戰略5.0前端引流平臺

    是古井集團制造業、實業、金融與文旅四大平臺統一集成、同一對外聯系的“窗口”,其利用現代通訊、計算機、互聯網等技術,由公司服務人員處理來自公司內外用戶的需求,實現一次呼入解決用戶所有問題,為用戶提供一站式服務,同時結合完善的用戶體驗,為用戶提供全程的個性化服務。

    公司對呼叫中心產生的用戶數據以及交流過程進行全方位挖掘,進行資源嫁接與共享,對業務開展提供信息支持,為公司提供決策支持。呼叫中心對古井用戶進行分級管理,圍繞核心消費者開展品牌活動推廣、產品體驗,增加消費者的品牌黏性。

    同時促進集團四大平臺用戶嫁接與互動,推動集團各產業整體協同發展,提升品牌價值。

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